This was our first time staying at Riu's Family Resort and I must say, They nailed it all the way! We had such a great time and will definitely come back to visit one of the Riu's Hotels that they have around the world just because of the customer service! We were taken care of all the time. They clean your room every single day if you leave your tag hanging on your door knob (they always make the bed so nice and neat :) , its hard to say no to the cleaning crew that is always full of smiles too). The restaurants were fantastic, sooo much FOOD!!!! and DRINKS!!! ALL THE TIME!!! The breakfast was our most favorite, HUGE Buffet style with so much variety from sweet to salty or spicy or somewhere between, tons of fruits, veggies, veggies & fruits juices!!! (My favorite), so many different eggs omelets, and hams and cheeses and spanish meals and mediterranean food and yogurths with cereals etc...wow just overwhelming to pick from such wide variety! We stayed for 5 nights and this didn't get boring for us at all. Dinners at 5 different restaurants, Steak House, Japanese (tons of sushi and noodles). Italien, Mexican, etc....You will never get hungry and during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips. Alcoholic drinks, hmmm they were good, but the alcohol level felt dilutted, so I drank whole day in the sun and never got drunk or lightheaded. My husband switched to Blanco Tequilla shots and that was strong. They have lot of variety of mixed drinks and can give you whatever you wish, just Tell them :) Every night there was entertainment activity suitable for every age, some of them need a bit of improvement but overall it was fun. We did 1 day trip in our 5 nights stay, went to Isla Mujeres which was sooo beautiful! The water is so clear and blue, must see.
Romana
oktober 2024
The hotel is very cozy! We had a wonderful stay. Tasty food, incredible beverages and good service especially at the bar on the reception!
Madalina
januar 2025
That it was very close to the beach which was beautiful this time of year. I liked the property because it wasn’t that big and we could move around very easily!
Lucia
mai 2024
This is our second time at this hôtel. On the smaller size but that makes it great to get around. Restaurants have great food with plenty of choices
Lisette
januar 2025
Absolutely everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity. Plenty of shade around pools. The bars are staffed with multiple bartenders. There’s never a long wait to get a drink. Beaches perfectly clean. Even buffet, although some things remain the same as variations every day. There is no reservations required at the restaurants. I walk in right after the open one day I had to wait only for five minutes to get a table table.. and it’s only a half hour walk down the front road to go into town, which I like to do several nights a week. Also, I did check in on a Tuesday but I was the only person in line and I check out on a Sunday and it was no one in line either took one minute in each direction to check in/out
Kurt
mars 2024
We were booked here but when we arrived they bumped us to the Palace - we loved our stay there. We visited the Playacar and it looked very nice too. Some of the features we liked for the Palace are across the board for Riu hotels
Annette
april 2024
I liked that it was not to far from 5th Ave. i especially liked that other Riu hotels in the area was accessible. The staff especially Tony at the front desk was so very helpful.
Nancy
januar 2025
Playacar is a secured location south of Playa Del Carmen (55min from Cancun airport): 25min walking from hotel to Playa Del Carmen animated Quinta Avenida. Easy and safe to park our rental car at the hotel. Beautiful swimming pool and beach area under numerous palm trees. Amazing helpful staff in all departments: rooms, entertainment, restaurants, bars, etc. Entertainment was offered for all ages. Restaurants offered good quality food and variety at all meals. Restaurants never felt crowded, did not have to queue up for any dish, which brought relaxing atmosphere. Large room and bathroom, extra large bed. We extensively used the kids’ swimming pool and activities (Riuland), which was a great hotel’s asset.
Patrick
mars 2024
The staff was very nice, and the food was wonderful and a wide range of food. The Asian restaurant was ok . Not the best l have had. The restaurant for lunch near the pool was great and the breakfast was good. I thought all bar staff were great. I would go back. The snack bar at pool was wonderful.
Regina
desember 2024
We liked everything about this resort. Spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach. Unlike in other resorts, we felt free to move around. Nobody was checking our bracelets or asking our room number. The staff are the best part of this place. Very friendly, helpful, smily, and hardworking. I think we would come back.
Victoria
november 2024